List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Apply relevant industrial awards, agreements and legislation to the workplace. | 1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation. 1.2.Apply relevant awards and agreements accurately and consistently to all team members. 1.3.Inform team members of changes in awards and agreements. 1.4.Provide information on relevant awards and agreements to team members as requested. |
2. Minimise potential industrial problems. | 2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work. 2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary. 2.3.Identify potential and actual conflicts between team members and take remedial action. 2.4.Accurately maintain records of team member counselling and conflict, including outcomes. |
3. Implement dispute settlement procedures. | 3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes. 3.2.Inform team members of current organisational dispute and grievance policies and procedures. 3.3.Apply all policies and procedures in an impartial manner. 3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel. 3.5.Refer unsettled disputes or grievances to relevant personnel. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and correctly interpret current information on relevant industry employment legislation, awards and agreements
use appropriate communication styles and follow organisational policies and procedures and relevant legislation to:
communicate employment legislation, awards and agreements to one team member as relevant to their job role
counsel one team member on an employment related issue
resolve one employment related dispute and one employment related grievance.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures and key aspects of relevant legislative requirements for:
workplace ethics
unfair dismissal
shift availability or non-attendance
shift rosters
interpersonal conflict
conflict management
grievances, counselling and discipline
personal animosity
discriminatory behaviour
harassment
equal opportunity issues
non-compliance with policies and procedures
part time, casual, full time work, contract employment
traineeships
key aspects of employee and employer rights and responsibilities in regards to awards and agreements in retail workplace
key aspects of relevant legislation and industry codes of practice:
Equal Employment Opportunity (EEO)
anti-discrimination
unfair dismissal
workplace relations
Work Health and Safety (WHS)
responsibilities of employers and employees under an Australian Apprenticeship contract of training (as applicable to the workplace)
communication techniques for dealing with employment related issues
current industrial awards and agreements.
Skills must be demonstrated in:
an industry workplace
a simulated retail work environment.
Assessment must ensure access to:
relevant documentation:
current industrial awards and agreements
organisational policies and procedures as outlined in the Knowledge Evidence
relevant legislation and industry codes of practice as outlined in the Knowledge Evidence
team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.